Refund Policy

Current service status. All of the tool's features are free, and no ads are shown now. From 30 November 2026, Adsterra's banner ads will be shown on the tool, guide, FAQ and about pages (if you accept cookies; visitors who decline see A-ADS's ads, which use no cookies). While you're signed in to an account that bought Remove Ads, no ads are shown. This is how the service operates now, whatever the effective dates of the document changes below.

Correction to this refund policy

On 2026-10-30 we put back the sentence saying that ads are shown again after a refund. It corrects a description of how the site operates, now that the site shows ads again, and applies from the day it is published. The sentence was removed on 2026-10-25, while the site showed no ads. The refund conditions, periods and procedure, and your rights to Remove Ads, have not changed. The text before the correction of 2026-10-25 is the refund policy effective 2026-10-06.

This is an English translation of the Korean refund policy (환불정책). If the two versions differ, the Korean version prevails.

This refund policy applies to Remove Ads sold on Chord to MIDI (one-time payment of ₩6,600, VAT included or $5 USD).

Summary

• Within 7 days of the payment date: a full refund, whatever the reason and whether or not you've used it.
• After 7 days: a refund within 30 days of the payment date if a defect in the service stops it from working properly and it can't be fixed, and within the periods set by law if the service isn't provided as described, advertised or agreed.
• How to ask: by email or on the account page.
• Processing time: we cancel the payment within 3 business days of receiving your request.

Withdrawal within 7 days (full refund)

Under Article 17 of the Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act"), you can withdraw your purchase (청약철회) within 7 days of the payment date, and the full amount is refunded. We don't ask for a reason.

Remove Ads is a digital service applied to your account as soon as you pay. The E-Commerce Act allows withdrawal to be restricted for digital content once its supply has started, but Chord to MIDI doesn't apply that restriction: within 7 days you get a full refund even if you've already used Remove Ads.

The 7-day withdrawal period is guaranteed by law and is never shortened.

Refunds after 7 days

• Defects: within 30 days of the payment date, we refund if a defect in the service stops Remove Ads from working properly and we can't fix it.
• Not as described or agreed: if Remove Ads isn't provided as described, advertised or agreed, you can withdraw within 3 months of receiving it, or within 30 days of the day you learned or could have learned of this (E-Commerce Act, Article 17(3)).

A refund for a simple change of mind is possible only within 7 days of the payment date.

How to request a refund

Use whichever way is easier for you.

• Email: send your order number and the confirmed email address of your account to one of the addresses below. Your order number is shown on the account page.
  • contact@cultureand.tech
  • contact@cultureand.tech
• Account page: you can also request a refund on the account page.

We may ask for more information to confirm that you are the person who paid.

Processing and timing

1. When we receive your request, we check the payment.
2. We cancel the payment through Toss Payments within 3 business days of receiving your request.
3. For card payments, the cancellation or refund appears according to your card company's schedule; for easy-pay services, according to that service's schedule.
4. We tell you the result by email.

If we delay a refund, we pay interest for the delay at the rate set by the Enforcement Decree of the E-Commerce Act. We never charge a penalty or claim damages because you withdrew a purchase.

After a refund

When the refund (payment cancellation) is complete, Remove Ads is removed from the account and ads are shown again.

Account deletion and refunds

Deleting your account also removes Remove Ads from it. If you want a refund, asking before you delete your account lets us confirm your purchase faster. Even after deleting your account, you can still get a refund within 7 days of the payment date; you'll need to give us your order number or payment details.

Contact

Send questions about refunds to contact@cultureand.tech. Our business details are on the Business Information page.

This refund policy has been in effect since 2026-10-06; on 2026-10-25 and 2026-10-30 we corrected its description of how the site operates, and the refund conditions did not change. The text before the first correction (effective 2026-10-06) remains available.